Service Features
SLA for Response Time
99% of targeted reviews receive an average response time of less than 24 hours, guaranteed.
Every Review Site
Complete integration with every platform that gathers input from your customers for maximum coverage.
Review & Audit for Local SEO
Onboarding assessment to find quick wins and lay the groundwork for future improvements.
Examine Purge
Find and delete previous unfavorable reviews that violate platform rules.
Particular Review Responses
Inventory of brand-tailored answers that cover common issues.
Specific Response Rates
Establish optimal reply ratios per star rating for your industry.
Increasing Complaints
Urgent matters are forwarded to the relevant parties based on standards.
Reporting on Comparison
Monthly performance by custom regions, brands, cities, states, and countries.
Customer Email Voice
Daily emails to stakeholders with feedback, star rating, and location.
Services we offer
-
Google Business Profile Setup:
Create and set up a Google Business Profile for the client.
Ensure accurate business information such as name, address, phone number (NAP), website, and business hours.
-
Optimization of Business Information:
Regularly update business information to reflect any changes accurately.
Optimize business descriptions and categories for better search visibility.
-
Customer Reviews Management:
Monitor and respond to customer reviews promptly, addressing both positive and negative feedback.
Implement strategies to encourage satisfied customers to leave positive reviews.
-
Photo Management:
Optimize and upload high-quality images of the business, including the interior, exterior, staff, and products/services.
-
Google My Business Posts:
Create and regularly update Google My Business posts to share promotions, events, and other relevant information with potential customers.
-
Insights and Analytics:
Provide regular reports on the performance of the Google Business Profile, including insights into views, clicks, and customer actions.
-
Appointment Booking Integration:
Integrate appointment booking features if applicable, allowing customers to schedule appointments directly from the Google Business Profile.
-
Google Q&A Management:
Monitor and respond to customer questions on the Google Business Profile to provide accurate and helpful information.
-
Special Promotions and Offers:
Assist in creating and promoting special offers or discounts through the Google Business Profile.